Auschwitz itself was a real eye opener. However, the ride was VERY bumpy and felt a bit awkward
The tour was very well arranged. The pickup service was in time, the tour guide was very pleasant to listen to and we got a realistic impression of the camps. Two small points of critique: so now and then it felt like we had to hurry from one place to another, as it was very crowded within the buildings of Auschwitz especially. This did not feel quite right with respect to the disasters that happened there, as the spot turned into a real touristic attraction. Also, the headphones we were wearing during the tour were disturbed so that it was difficult to hear what our guide was telling. The loud noise got me a little bit annoyed.
Very good tour, only downside is the waiting in queues
The tour was very well organized from a timely pickup to a guide who was passionate about telling this story.